Technical Service Specialist

La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide.

An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for a dynamic and proactive Technical Service Specialist.

In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional after-sales support and coordinating service activities.

If you've got a proven track record as a Technical Service Specialist , or similar, we want to hear from you!

Position:

Objectives of this role:

• Serve as a point of contact for home and professional customers seeking after-sales support, addressing inquiries, resolving issues, and providing technical assistance via phone, email, or in-person.
• Remain in close contact with technical partners to provide ongoing training and machine updates.
• Help coordinate installation and service requests and schedule appointments for technicians to perform repairs, installations, and maintenance tasks at customer sites.
• Analyze & report to the After Sales Manager with issues and products identified in the field.
• Support the After Sales Manager with training and on road demos/testing of new products
• Collaborate closely with internal teams, including sales, marketing and logistics, to ensure seamless coordination of service activities and timely resolution of customer issues.
• Help organize ongoing yearly events such as the Paris Coffee Festival, Coffee Road shows and any other planned events
• Assist in the development of after-sales support material’s, including user manuals, troubleshooting guides, and training materials, to empower customers to effectively use and maintain their equipment.
• Flexibility to travel to customer sites for on-site support or training sessions.
• Provide product training and demonstrations to customers and internal staff as needed.
• Working closely with our spare parts partner

Requirements:

• Previous experience in a customer service or technical support role, preferably within the coffee industry or related field.
• Strong communication skills in both French and English (oral and written), with the ability to effectively communicate technical information to diverse audiences.
• Able to respond quickly and develop creative, solution-oriented approaches to challenges
• Excellent organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
• A proactive and customer-focused mindset, with a passion for delivering exceptional customer service for building long-term relationships.
• Flexibility to travel (around 40%)
• Interest in specialty coffee nice to have but not necessary.

Other information:

• A competitive salary and performance-based yearly bonuses
• Work laptop and smartphone
• Ongoing training to support both personal and professional growth (hard & soft skills)
• A positive, dynamic, and enjoyable working environment
• Opportunities to travel across France and internationally within Europe
• And of course… excellent coffee!

Location: Paris, France

Terms: full-time, initially offered on a 6-month probation period

Join our team at La Marzocco France and be part of a passionate and dedicated team committed to delivering excellence in after-sales service and support to our valued customers.

La Marzocco is committed to best practices in Equity, Diversity, and Inclusion. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our team and actively encourage qualified applicants to submit their CV.