Field Implementation Consultant, French speaking

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking a customer service-oriented individual based in Montpellier to provide on-site service and technical assistance for our Point of Sale products. The main industry we are involved in is Hospitality including restaurants, hotels and bars. This is a position that will require you to be able to travel and take ownership of interesting projects. This person will play a key role in representing Lightspeed in France, leveraging the social nature of the industry to help promote the product and grow our customer base by the exceptional service being delivered.

We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.

Our customers' success is our success.

What you’ll be doing:

Project manage rollouts of multiple locations across regions

Provide key insights and support for our Strategic/Enterprise customers

Travel to customers’ locations to help with implementation and provide technical support;

Plan and organize training sessions with business owners, management team, and/or staff;

Provide key Lightspeed Partners with support & timely training when needed;

Guide customers through their setup, implementations and integrations; follow up with key customers;

Install/troubleshoot networking devices including routers and wireless access points;

Document and track key customer installation, network details, schematics and other on-site services;

Communicate with our development team regarding current and ongoing customer and product issues;

Represent Lightspeed as company ambassadors for all new and existing customers;