Management Unit Supervisor (F/M)

THE POSITIONBased in Neuilly sur Seine (92), within our Health Operations Department, we are hiring a Management Unit Supervisor (W/M) to support our growth ambitions.

The Supervisor acts as a managerial relay, overseeing and coordinating operational activities and implementing the action plans defined by the Unit Manager. They are responsible for ensuring service quality and driving the team’s skills development.

Reporting to the Unit Manager, your main responsibilities will include:

Operational Management :

• Coordinate and organize activities within your scope to ensure customer satisfaction
• Ensure timely and compliant processing of cases, while also contributing operationally
• Monitor and report on activity, ensuring data reliability

Team Skills Development :

• Support and guide team members in their skills development
• Validate cases within your area of responsibility
• Share knowledge of tools and processes within your operational ecosystem

Team Engagement :

• Drive discussions around performance and customer‑centric culture (e.g., meetings)
• Relay key decisions and messages from management
• Work alongside your manager to steer operations and lead case management staff
• Ensure compliance with internal procedures and applicable regulations

YOUR PROFILEYou hold a Bac +2 degree (equivalent to 2 years of post‑secondary education) and have prior experience in the insurance industry.

You have strong customer service skills, are attentive, and a true team player. You are solution‑oriented and proactive in offering suggestions.

You are committed, pedagogical, and demonstrate rigor, organizational skills, and responsiveness on a daily basis.

You are adaptable and able to adopt the appropriate approach depending on the situation or stakeholders involved.

In short, you're someone who can be relied upon—and who also values a respectful and supportive work environment.

WHY JOIN US?

By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.

You will enjoy all the social benefits provided to our employees: holiday bonus, performance bonus if you meet your objectives, profit‑sharing bonus, company savings plan and pension plan with an attractive employer contribution, childcare bonus, company cafeteria, telemedicine service, 12 additional rest days on top of paid leave, 100% coverage of the basic individual or family health insurance, and 75% reimbursement of transport costs.

You are guaranteed a good work‑life balance thanks to our company agreements and a flexible work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees.

HENNERFR

About Us

Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 20 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.

Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.

Job Info

• Job Identification 233
• Job Category OPERATIONS
• Posting Date 04/08/2026, 09:32 AM
• Degree Level BAC +2