Key Account Manager

Key Account Manager at Questel. About the role As a Key Account Manager at Questel, you will play a pivotal role in nurturing and expanding relationships with our most significant clients. Your primary focus will be to understand their needs deeply and ensure that our solutions align perfectly with their business objectives. This position requires a strategic mindset, excellent communication skills, and a passion for delivering exceptional customer service. You will be based in Paris, Ile-de-France, and will work closely with various internal teams to drive customer satisfaction and retention.

Key facts

• Location: Paris, Ile-de-France
• Engagement: Full-time
• Salary: Competitive, commensurate with experience
• Visa: Sponsorship available for qualified candidates

What you'll do

• Develop and maintain strong relationships with key clients, acting as their primary point of contact and trusted advisor.
• Understand client business models and objectives to tailor Questel's offerings effectively.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling our products and services.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Work closely with the marketing team to ensure that client feedback is incorporated into product development and promotional strategies.
• Analyze market trends and competitor activities to inform strategic decision-making and enhance client offerings.
• Prepare and present detailed reports on account performance, including metrics related to client satisfaction and revenue growth.
• Coordinate with internal departments, such as product development and customer support, to ensure seamless service delivery to clients.
• Lead negotiations on contracts and pricing to secure favorable terms for both the client and Questel.
• Participate in industry events and conferences to represent Questel and network with potential clients.
• Provide training and support to clients on the effective use of Questel's products and services.
• Stay updated on industry trends and innovations to provide clients with the most relevant solutions.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• A minimum of 5 years of experience in account management or a similar role, preferably in the technology or software industry.
• Proven track record of managing key accounts and achieving sales targets.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independent and as part of a team in a fast-paced environment.
• Strong problem‑solving skills and a proactive approach to addressing client needs.

Nice to have

• Experience in intellectual property or legal technology sectors.
• Familiarity with project management tools and methodologies.
• Multilingual abilities, particularly in French and English, are a plus.
• Previous experience in a client‑facing role within a global organization.
• Knowledge of digital marketing strategies and tools.

Skills & tools

• Strong negotiation and persuasion skills.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in data analysis and reporting tools.
• Familiarity with customer relationship management (CRM) systems.
• Excellent organizational skills and attention to detail.
• Strong presentation skills, with the ability to convey complex information clearly.

Practical notes

• This position is based in Paris, Ile-de-France, and may require occasional travel to meet clients or attend industry events.
• The salary for this role is competitive and will be determined based on the candidate's experience and qualifications.
• Questel is committed to diversity and inclusion in the workplace and encourages applications from individuals of all backgrounds.