Commercial Account Manager

Commercial Account Manager at Navan.

About the role

In this position, you will be responsible for managing a diverse portfolio of commercial accounts with a strong emphasis on enhancing platform adoption and driving revenue growth. Your main goal will be to ensure that clients derive maximum benefit from our travel and expense management solutions through effective onboarding, comprehensive training, and sustained relationship management.

Key facts

• Location: Paris, FR
• Engagement: Full-time, 4 days per week in-office

What you'll do

• Manage the entire post-sales process, which includes onboarding new clients, tracking their adoption of the platform, conducting executive business reviews, and overseeing contract renewals.
• Establish and nurture relationships with key stakeholders, including program administrators and C-suite executives, to foster long-term partnerships.
• Work closely with account executives to ensure that client launches are timely and that the platform is implemented successfully.
• Deliver product training sessions to both administrators and end users, ensuring they fully utilize our travel and expense management tools.
• Serve as the main point of contact for any customer escalations, advocating for their needs within the organization.
• Identify and pursue opportunities for account expansion, such as integrating additional departments or expanding into new geographical areas.
• Promote and cross-sell expense management solutions to existing clients who are currently using our travel services.
• Analyze client data and usage patterns to provide insights and recommendations for improving service delivery and client satisfaction.
• Collaborate with marketing and product teams to relay customer feedback and influence product development based on client needs.
• Prepare and present reports on account performance and growth opportunities to internal stakeholders.
• Engage in continuous learning to stay updated on industry trends and best practices in account management and client success.

Requirements

• A minimum of 2-3 years of experience in account management, customer success, or a similar client‑facing role, preferably within a rapidly growing company.
• Proficiency in both French and English is essential for effective communication with clients and team members.
• Strong organizational skills with the ability to prioritize tasks and address challenges in a dynamic environment.
• A data‑driven approach with a keen eye for detail and a focus on performance metrics to assess account health.
• Excellent verbal and written communication skills, complemented by strong presentation capabilities.
• A proactive attitude with the ability to work independently and as part of a team.

Nice to have

• Experience in corporate travel management or financial technology (fintech) sectors would be advantageous.
• Familiarity with CRM tools and account management software.
• Previous involvement in training or mentoring roles within a professional setting.

Skills & tools

• Proficient in account management and customer success strategies.
• Strong strategic planning capabilities to align client goals with company offerings.
• Competent in data analysis to track performance and identify areas for improvement.
• Effective presentation and communication skills to convey complex information clearly.
• Familiarity with travel and expense management software to support client needs.

Practical notes

• At Navan, employees are expected to work from the office four days a week to foster collaboration and team dynamics.
• healthcare
• insurance
• retirement savings plans
• equity participation
• flexible time off
• paid parental leave
• All recruitment communications will originate from email addresses ending in @navan.com, @navan.tech, or @talent.navan.com.
• If you need any accommodations related to a disability during the application process, please reach out to for assistance.

Join Navan as a Commercial Account Manager and play a vital role in driving client success and satisfaction while contributing to the growth of our innovative travel and expense solutions.