IT Business Analyst F/M

THE POSITION

Our Information Systems Department is looking for its future “IT Business Analyst (F/M)” for a final-year internship , starting in march / april for a duration of 4 to 6 months.

Reporting to the manager, you will join the Service Delivery Management team at our head office located in Neuilly-sur-Seine (92) .

The SDM team’s role is to ensure the delivery of IT services to our clients, partners, and employees.

As part of this internship, you will be involved in the following activities :

• Resolving operational challenges for our partners
• Acting as the main point of contact between teams and internal clients, ensuring smooth communication
• Handling operational incidents and managing them end-to-end
• Contributing to the improvement of partner services by collecting, prioritizing, and tracking their requests
• Solving technical challenges in support of development teams
• Facilitating collaboration between business and technical teams to ensure operational excellence of our systems
• Advising business teams on potential functional enhancements.

THE PROFILE

You are currently pursuing the final year of your Master’s degree in Computer Engineering at a business school or university.

You are known for your strong interpersonal skills and your enthusiasm for teamwork.

You have a fluent level of english.

WHAT YOU WILL LEARN

You will take ownership of certain enhancement requests and develop your methodological approach, from requirements gathering to production deployment.

You will adopt an audit and consulting approach to collect and present information to various stakeholders.

This assignment will raise your awareness of user satisfaction management issues related to information systems, while respecting standards and budgets.

You will develop both technical and functional knowledge in the fields of health insurance and personal protection insurance.

WHY JOIN US?

By joining our team, you become part of a committed collective : kindness is the foundation of all our relationships.

You can count on a strong culture of mutual support and knowledge sharing to help you develop your potential. You will be trained on our tools as well as the basics of insurance. Whether or not you come from the insurance sector, at Henner we will offer you a career path tailored to you, with close and ongoing support.

You will benefit from all the social advantages granted to our teams : vacation bonus, profit-sharing and participation bonuses, company savings and retirement plan with attractive employer contribution, 75% reimbursement of transportation costs, fully covered individual or family health insurance by Henner, childcare allowance, medical teleconsultations, and access to our company restaurant.

You are also guaranteed respect for your work-life balance thanks to our company agreements and a flexible work organization that allows up to 2 days of remote work per week, or even 3 days for people with disabilities, caregivers, or pregnant employees.

HENNERFR