Infrastructure Support Engineer – L2/L3

• Handle L2/L3 incidents and manage their diagnosis through to resolution
• Analyze complex technical issues and identify root causes
• Ensure the operational continuity of systems and network infrastructures
• Perform administration and maintenance operations across technical environments
• Participate in the deployment, configuration, and evolution of infrastructure environments
• Monitor and track the availability and performance of environments
• Contribute to change management and maintenance operations
• Participate in resolving issues related to systems, networks, and infrastructure services
• Collaborate with L1, L3, systems, network, security, and application teams
• Document incidents, procedures, and technical solutions
• Identify recurring incidents and propose continuous improvement actions
• Participate in the automation and industrialization of operations
• Contribute to securing and improving the reliability of infrastructures

Requirements

• Bachelor’s to Master’s degree in Computer Science, IT, or equivalent
• At least 4 years of experience in systems administration, infrastructure, or L2/L3 technical support
• Proficiency in Windows Server and/or Linux environments
• Strong knowledge of systems and infrastructure administration
• Strong knowledge of networks and TCP/IP, DNS, and DHCP protocols
• Proficiency in virtualization technologies
• Proficiency in monitoring and observability
• Proficiency in incident and change management
• Proficiency in scripting and automation
• Ability to independently diagnose technical issues and work in production environments
• Experience in industrial environments or environments with stringent availability requirements is highly valued
• Knowledge of cybersecurity, backup systems, cloud infrastructure, or ITSM tools is a plus
• Strong attention to detail, autonomy, and analytical skills
• Effective communication with a range of stakeholders
• Ability to manage incidents end to end
• Technical English

Core Competencies

Demonstrates expertise in systems administration and infrastructure management, with a strong focus on incident resolution, automation, and performance monitoring. Proficient in both Windows and Linux environments, with a solid understanding of networking protocols and change management processes.

Highest-signal resume keywords

• L2/L3 Technical Support
• Windows Server Administration
• Linux Administration
• Network Protocols (TCP/IP, DNS, DHCP)
• Scripting and Automation

ATS Optimization Keywords

Hard Skills

• Systems Administration
• Infrastructure Management
• Incident Management
• Change Management
• Virtualization Technologies
• Monitoring and Observability
• Technical Issue Diagnosis
• Continuous Improvement
• Cybersecurity Knowledge
• Backup Systems

Soft Skills

• Attention to Detail
• Autonomy
• Analytical Skills
• Effective Communication

Industry Keywords

• Operational Continuity
• Production Environments
• Industrial Environments
• Infrastructure Services

Tools & Technologies

• ITSM Tools
• Cloud Infrastructure