Systems and Network Administrator Technician

• Support the Infrastructure Team Leader in their duties and act as a substitute in their absence
• Help maintain the Metropolitan Authority’s IT environment in operational and secure condition
• Propose and oversee necessary corrective or evolutionary maintenance operations
• Ensure IT system availability and performance
• Implement the IT Department’s cloud migration strategy
• Manage local VMware virtualized servers and hypervisors: deployment, monitoring, and optimization
• Monitor and optimize remote virtualized servers (Eolas) and hypervisors
• Administer Microsoft 365 and Azure cloud environments: Entra ID, Intune policies, licenses, and services
• Administer and maintain the network and telecommunications systems in operational condition
• Manage Fortinet or equivalent firewalls: configuration, security rules, updates, and monitoring
• Ensure the availability and management of critical services (AD, DNS, DHCP, file services, email, etc.)
• Monitor and maintain server rooms
• Manage and help resolve Level 2 and Level 3 system and server incidents
• Support and contribute to the monitoring of performance indicators
• Contribute to relationships with infrastructure service providers
• Assist the Department Manager with hardware and software orders, oversee deliveries, and certify service completion
• Update infrastructure procedures and document incidents, interventions, and configurations
• Participate in the continuous improvement of processes
• Collaborate with other IT Department teams
• Contribute to the deployment of new applications or services into production
• Participate in business, migration, virtualization, or automation projects
• Monitor developments in operational tools and propose improvements
• Test and validate new tools or scripts
• Improve the reliability of and automate recurring tasks

Requirements

• Administration of IT infrastructure: LAN/WLAN/WAN networks, servers, Active Directory, fixed-line and mobile telephony, videoconferencing, and printing infrastructure
• Strong knowledge of networks and protocols (TCP/IP, DNS, DHCP, VPN, etc.)
• Management of the Microsoft 365 environment: licenses, Exchange Online, SharePoint, and Teams
• Knowledge of business applications and tools (e.g., Microsoft 365, Open CRM, Civil Net RH, PaperCut, Power BI, etc.)
• Monitoring application operations with software vendors and managed service providers
• IT and operational security: firewalls, antivirus/EDR, access rights management, backups, disaster recovery and business continuity plans
• Monitoring and metrology
• Scripting and automation (basic PowerShell, Bash, or Python skills)
• ITIL methodology
• Project management
• Work planning, organization, and prioritization
• Request and incident management and tracking
• Troubleshooting and resolution
• User support (onsite and remote)
• Clear and structured writing
• Vendor relationship management
• Hands-on leadership and a strong team mindset
• Strong interpersonal and teaching skills
• Initiative, proactivity, and autonomy
• Rigor, reliability, and commitment
• Composure and a strong service orientation
• Analytical mindset
• Preferred education level: 2–3 years of higher education, BTS, or a degree in Computer Science / Information Systems Management
• Minimum experience in the position or an equivalent role: 3 to 5 years
• Employment framework for local government technicians (Category B)

Core Competencies

Demonstrates expertise in IT infrastructure administration, including management of Microsoft 365 and Azure environments, as well as strong knowledge of network protocols and security measures. Proven ability to oversee cloud migration strategies, optimize virtualized servers, and manage incident resolution effectively.

Highest-signal resume keywords

• IT Infrastructure Administration
• Microsoft 365 Management
• Network Protocols (TCP/IP, DNS, DHCP)
• Cloud Migration Strategy Implementation
• Scripting and Automation (PowerShell, Bash, Python)

Hard Skills

• IT Infrastructure Administration
• Microsoft 365 Management
• Network Protocols
• Cloud Migration
• Scripting (PowerShell, Bash, Python)
• Virtualization Management (VMware)
• Incident Management
• ITIL Methodology
• Troubleshooting
• Performance Monitoring

Soft Skills

• Interpersonal Skills
• Teaching Skills
• Initiative
• Proactivity
• Analytical Mindset

Industry Keywords

• Operational Security
• Business Continuity Plans
• Vendor Relationship Management
• Local Government Technicians
• Category B Employment Framework

Tools & Technologies

• Microsoft 365
• Azure
• VMware
• Fortinet Firewalls
• Eolas
• Power BI
• Intune
• Active Directory
• VPN
• Disaster Recovery Tools