Human Services Planner/Evalulator III

Agency

Dept of Health and Human Services

Division

Mental Health

Position Title

Human Services Planner/Evaluator III (NS)

Position Number

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Division of Mental Health, Developmental Disabilities and Substance Use Services is the State agency charged with responsibility for developing, providing and overseeing publicly supported mental health, developmental disabilities, and substance abuse services in North Carolina. The Division collaborates with other state agencies within and outside of NC DHHS to improve services and supports related to mental health, substance use and intellectual and other developmental disabilities.

The Performance and Oversight Section is a best practice team focusing on systemic-level interventions designed to ensure best practice related to prevention, diversion, and intervention activities in the areas of Mental Health, Intellectual and Developmental Disabilities and Substance Use Services. This team provides leadership regarding evidence-based best practices, innovations, and improved systems performance in coordination with stakeholders across health, public safety and corporate sectors.

The section is home to the state’s Controlled Substance Reporting System, an evidence-based approach to support the use of controlled substances for medical purposes by providing prescribers with information to support critical decision making. The program combines innovative technology with rapidly evolving customer services and relations, ensuring users receive the most up to date information possible.

The Primary Purpose of this position is to provide programmatic support to the state’s prescription drug monitoring program (PDMP), known as the North Carolina Controlled Substances Reporting System (NCCSRS). This position provides essential functions of the system through customer service, developing and maintaining user resources, facilitating and providing in-person and hybrid trainings, educational and outreach initiatives for system users; and monitoring essential business functions such as fiscal and contractual operations. This position reports to the Senior Manager to assist with program planning, evaluating program performance, recommending approaches for improving the program experience for service users and to implement plans and initiatives as directed.

Salary Range

$63,927 - $111,871

Recruitment Range

$63,927 - $87,889

Knowledge, Skills and Abilities / Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Considerable knowledge of human services administration and community planning concepts, and of human service programs and supportive services in the functional areas to which assigned.
• Ability to provide guidance to state and local management in planning new or improved programs, and to communicate effectively with professional and administrative personnel.
• Working knowledge of state and federal controlled substances acts, and other pharmaceutical guidelines and services.
• Experience managing multiple projects, demonstrable customer service expertise, multi-tasking skills, and experience completing time-sensitive, assigned tasks efficiently.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for state benefits.

Minimum Education and Experience

Planner:

Master’s degree in public or human service administration or human services programmatic field from an appropriately accredited institution, and three years of human service experience, two of which must have been in human services program planning;

OR Bachelor’s degree from an appropriately accredited institution, and five years progressive administrative or consultative experience in a human service program, two of which must have been in human service program planning; or an equivalent combination of education and experience

Evaluator:

Master’s degree in the field of psychology, sociology, or social work from an appropriately accredited institution, and three years of experience in research and evaluation, using statistical methodologies in human service programs.

OR Bachelor’s degree from an appropriately accredited institution, and five years of experience in research, evaluation and statistical application in the human service field.

OR an equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.