End User Support Engineer

We're looking for an End User Support Engineer to join our team in Paris, France in an onsite working mode.

In this role, you will provide in-person technical support for end users, ensuring smooth operation of hardware, software and connectivity. You will handle device provisioning, troubleshooting and asset management while adhering to established processes and standards.

Responsibilities

• Provide in-person end-user support for hardware, software and connectivity issues
• Provision, image, deploy, refresh and decommission desktops and laptops
• Support peripherals including monitors, docks, input devices and AV accessories
• Coordinate hardware repair, warranty and vendor services
• Perform asset management activities including inventory, tagging, tracking and audits
• Install, configure and troubleshoot operating systems and applications
• Support identity and access processes including onboarding, offboarding, MFA and permissions
• Provide conference room and meeting space technology support

Requirements

• Experience in end-user support for hardware, software and connectivity
• Knowledge of desktop and laptop provisioning, imaging and deployment
• Familiarity with asset management practices and tools
• Understanding of operating system and application installation and troubleshooting
• Experience with identity and access management processes
• Ability to support mobile devices and MDM solutions
• Strong communication and problem-solving skills
• Ability to follow documented processes and maintain accurate records

We offer

• 25 days of paid leave per year + reduction of the working time (RTT days, number depending on the year)
• Meal vouchers Card (11 euros per day, 51% covered by EPAM)
• Life & Private medical insurance (50% of monthly cost covered by EPAM including dental and vision insurance)
• Pension fund
• Employee Stock Purchase Plan (ESPP) (subject to eligibility requirements)
• Navigo (Ground transportation allowance, 50% of monthly cost covered by EPAM)
• Monthly Afterwork organized by the HR Team
• EPAM Referral Program
• Remote Work (under Business & Management approval)
• IT Equipment (Laptop (HP or Macbook according to eligibility criteria), headphones, mouse, professional phone with monthly subscription fees covered by EPAM)
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
• *All benefits and perks are subject to certain eligibility requirements