Delivery Manager, Salesforce

Responsibilities

• Drive quality and contractual commitments
• Ensure the quality of CRM deliverables and compliance with contractual commitments.
• Ensure the application and continuous improvement of the project methodology.
• Lead organizational and tooling transformations
• Co-define and implement process, method and tool improvements across the group.
• Oversee major structural initiatives (e.g., 4CADCLIENT, KANTATA, WIKI).
• Measure performance and profitability
• Monitor the quality of deliverables and ensure client billing.
• Manage service margin and safeguard the overall profitability of CRM delivery.
• Manage managers
• Organization: support your managerial leads in structuring their scopes (build and run).

Requirements

• Proven experience in delivery management, ideally within the CRM domain.
• Strong experience in managing managers and driving change.
• Excellent skills in performance management and financial monitoring.
• Ability to work cross-functionally and to unite teams around common objectives.
• Structured, results-oriented mindset with a strong quality and customer focus.