Cluster Revenue Manager (H/F/NB)

MAMA ?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender‑neutral, so the masculine gender is used here to lighten the text.

Description du poste

Would you like to join us and contribute to write the story of 3 Mama Shelter properties in Europe (including one opening)?

THE MISSION

Welcome to Mama Shelter, where the numbers are as essential as the vibes! As our Cluster Revenue Manager, you’ll be in control of your room income, and with you, every room sold is a win, and every euro counts double.

Responsabilités

• Revenue strategy & optimization: develop and implement revenue strategy hand in hand with the General Manager and brand guidelines, anticipating market movements like a chess player. Maximise revenue while maintaining a smart commercial balance. Spot trend discrepancies before anyone else does.
• Process & tool management: revenue management tools (RMS, PMS). Train teams, guarantee data quality, and transform every analysis into powerful decisions.
• Market & competition analysis: scrutinise competition, adjust prices with finesse, evaluate contracts, and take action on new trends and opportunities.
• Forecasts and recommendations: optimise distribution channels, analyse indicators (RevPar, market share) and propose agile adjustments to stay ahead of the game.
• Leadership & team management: manage your Reservation Team, motivate, train and unite. Make every customer interaction a memorable experience while achieving and exceeding targets.
• Compliance & standards: ensure procedures are followed while innovating to keep Mama Shelter unique.

Qualifications

• Your leadership is as sharp as your analytical mind – you don’t just follow trends; you anticipate and shape them.
• You are fluent in reservations and distribution systems (TARS, PMS, IDEAS, Opera Cloud...).
• Your organisational skills are legendary. Your communication is crystal clear.
• You could have been a chess grandmaster – calculating risks, spotting opportunities, and always keeping the big picture in mind.
• Your Excel spreadsheets and reports are your type of modern art.
• You’re fluent in English. If you also speak French, it would be an advantage.

Your little extras

• You’re always one step ahead and know exactly when the perfect opportunity strikes.
• You have a knack for tech – your systems are basically your personal Jarvis.
• Teamwork is at the heart of your success.