ACCOUNT MANAGER SMBS FRANCE/INTERNATIONAL

About Greenly

Greenly est une entreprise Tech certifiée B-corp fondée en 2019 par Alexis, Matthieu et Arnaud. Elle permet à chaque entreprise de suivre facilement son empreinte carbone, pour participer à la lutte contre le changement climatique. Plus de 2000 entreprises ont déjà fait confiance à Greenly pour réduire efficacement leurs émissions de gaz à effet de serre.

About the Role

You are responsible for building strong relationships with customers and prospects by connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities.

What You Are Going To Do

• Communicate with customers to understand their needs, and help them through email/phone calls
• Build and develop relationships with customers and potential new customers based on trust and respect
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Liaise between the customer and internal teams
• Resolve complaints and prevent additional issues by improving processes
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Keep accurate records pertaining to inventory and account notes
• Increase customer retention and upsell
• Manage & resolve complex customer situations
• Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks
• Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions

Skills To Succeed

• Previous experience of 2-5 years in account management or sales, ideally having worked with enterprise accounts
• Solid knowledge of sustainability frameworks and regulations
• Customer obsession: You love helping your clients and know how to nurture relationships
• Sales mindset and analytical skills to leverage data in decision making
• Show a clear understanding of Greenly’s offer and values
• A native-equivalent level of proficiency in French and fluency in English
• Great interpersonal and cross collaboration skills
• Comfortable working in a fast paced environment focused on scaling globally

Perks & Benefits

• Beautiful offices in the heart of Paris (9ᵉ arrondissement)
• A compensation of 43k€ - 45k€ per year + 24k€ yearly variable
• Flexible remote work options
• Top-notch tools to help you do your best work
• Private medical insurance with Alan (including mental health support), 100% covered
• 50% Navigo reimbursement for public transport
• Sustainable lunch vouchers via Ekip
• Partial coverage of your Gymlib subscription
• A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people

Additional Information

• Contract Type: Full-Time
• Location: Paris
• Possible partial remote
• Salary: between 65000€ and 70000€ per year