Zendesk Consultant FR

My client is a 40 people fast-growing, award-winning Zendesk Premier Partner (1000 projects made and rated 5/5). After reaching #1 preferred partner for the EMEA region, their next goal is to reach the same position globally.

Due to their growth, they are creating a Customer Success Manager with a deep interest for AI for France.

Your Responsibilities

Short Term (First 3 Months)

• Lead your first Zendesk implementation project and reach key milestones within scope, budget, and timeline.
• Master internal project management processes and tools.
• Deliver high-quality Zendesk configurations aligned with customer objectives.
• Create and develop your internal network with Sales, Project and Customer Success colleagues
• Do your best to hit customer satisfaction targets (aiming for >95% satisfaction).

Long Term

• Architect and deploy sophisticated Zendesk environments and AI-driven workflows.
• Act as a technical authority on Zendesk’s evolving AI capabilities thanks to your experience and tests.
• Coordinate project activities while ensuring alignment across stakeholders
• Suggest and implement process improvements to continuously refine delivery excellence ..

Your Profile

You are passionate about people and technology.

You understand that implementation is not about following a script, it is about solving complex, well-defined business problems through expert configuration and thoughtful analysis.

You have at least a first experience in Zendesk implementations

You are fluent in English (minimum B2 level) and French.

You operate autonomously within defined frameworks and can work with limited supervision, focusing on results.

Why Join them:

• Work on high-impact Zendesk and AI transformation projects.
• Join a globally recognised Zendesk partner with ambitious growth goals.
• Be part of a remote-first, collaborative international team.
• Gain deep exposure to cutting-edge AI-driven CX innovation.
• Receive structured onboarding and clear first-3-month expectations.
• Access continuous learning paths and Zendesk certifications.
• Contribute to shaping best practices and delivery standards across the organisation.

This is not a configuration-only role.

It is a technical leadership role within projects, where your expertise directly enables my client to achieve its global ambition.

Hiring Process

• Initial Screening: Alignment and experience discussion.
• Technical & Role Interview: Assessment of Zendesk expertise and problem-solving capability.
• Stakeholder Interview: Conversation with Head of Projects and key collaborators.
• Team Fit Meeting: Interaction with future colleagues.
• Final Leadership Conversation: Strategic alignment and long-term vision fit.