Technical Support Specialist France

We combine the latest technology with human‑centered design to offer intuitive EV chargers that ensure easier access to personal electric transport.

As a Norwegian EV pioneer, we are looking for a Technical Support Specialist to strengthen our presence in French‑speaking markets in France, Belgium and Switzerland.

Responsibilities

• Support customers and partners through tickets, calls and other channels, ensuring quick, helpful and high‑quality responses.
• Build strong relationships and act as a trusted technical advisor for installers and partners.
• Guide customers on best practices for installation, integrations and use of Zaptec solutions.
• Collaborate with sales to support customers throughout their journey, from onboarding to long‑term success.
• Contribute to improving onboarding and support processes, making things smoother and more scalable.
• Take a proactive approach to support, helping reduce recurring questions and improve the overall experience.
• Support pre‑sales activities with technical insight.
• Represent the company at trade shows and events across your markets.
• Share feedback and insights with product teams to help shape future solutions.

Personal Skills

• Approachable, collaborative and enjoy working with others.
• Customer‑first mindset with pride in delivering great support.
• Curiosity about technology and how things work.
• Proactive and confident in reaching out when needed.
• Structured and problem‑solving orientation.

Required Skills

• Experience in technical support or a similar customer‑facing role.
• Experience with EV charging, energy systems or electrical installations.
• Understanding of low‑voltage electrical systems is a strong advantage.
• Ability to explain technical topics in a clear and simple way.
• Experience working with support tools (e.g., ticketing or CRM systems).
• Fluency in French and English, both written and spoken.

We do not discriminate on the basis of background, gender identity, sexual orientation, religious beliefs or age. We care about equal respect. We are just humans.