Onboarding and Migrations Specialist

About Momence

Momence is a cutting‑edge booking and communications platform for experience‑based businesses, catering to yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We empower thousands of businesses by facilitating scheduling and payments, streamlining communication, and automating their business backend. Our customer‑facing Momence app is used by hundreds of thousands of customers monthly to book wellness experiences. As a remote‑first company backed by Y Combinator (Summer 2020), we are revolutionizing the experience economy by providing modern software solutions to an underserved industry.

About the role

As we expand into European markets, our Onboarding and Migrations Specialist will support our international growth. This position focuses on onboarding European clients and managing their migrations to the Momence platform, with particular emphasis on serving French, German, and Spanish‑speaking markets. The specialist will leverage detail orientation, cultural awareness, and customer obsession to manage the migration and onboarding process for studios and businesses transitioning from other platforms to Momence. Candidates residing in Spain, France, or Germany who can work in Central European Timezone are preferred. This is a full‑time, fully remote, contracted position.

What you will do

• Guide new European clients through the onboarding process, providing culturally appropriate support and resources in their preferred language.
• Oversee the migration process as customers’ primary point of contact across European markets, ensuring data integrity and smooth transition.
• Oversee accurate migration of data (client information, schedules, payment details, and other relevant data) while respecting European data protection regulations.
• Conduct all client interactions in French, Spanish, and/or English, regularly communicating with clients throughout migration, addressing concerns, and providing timely updates.
• Identify and resolve issues that arise in the migration process specific to European markets.
• Conduct training sessions and provide ongoing support to clients, ensuring they fully utilize Momence features and benefits.
• Accurately document customer interactions, progress, and key information in our CRM system, creating and maintaining multilingual process documentation.
• Collaborate with Sales, Product, Support, and Customer Success teams to ensure alignment on European market needs and effective communication throughout the onboarding process and post‑launch handoff.

About you

You are driven by the opportunity to genuinely help clients and set them up for success in their local markets. You understand that customer obsession in a multicultural environment requires cultural sensitivity, trust, rapport, and connection across language barriers. You recognize that responsiveness, accuracy, and detail orientation are essential to show you care about customers’ success, regardless of their location or language preference.

You are comfortable working with large data sets and can successfully manage data migration while navigating different regional requirements and business practices. You are humble and proactive in resolving cross‑cultural challenges and technical issues, working independently to delight international customers while collaborating cross‑functionally. Most importantly, you’re passionate about supporting our European expansion and can communicate fluently in multiple languages.

What you should have

• Fluency in French, Spanish, and English (written and verbal).
• Proven success in a similar role (customer service, onboarding, implementation, project management, or other client‑facing role), ideally in a software or technology company.
• Very solid proficiency in Excel, Google Sheets, data management tools, and CRM systems.
• Experience working with large data sets; strong understanding of data migration processes and best practices.
• Exceptional multilingual communication skills; ability to communicate complex technical information to diverse international audiences.
• Strong cross‑cultural interpersonal skills; can build trust, rapport, and positive relationships with customers from different cultural backgrounds.
• Exceptional organization and attention to detail; can prioritize, manage multiple projects across different time zones, and meet deadlines.
• Ability to work independently and collaboratively in a team environment, leveraging cross‑functional expertise to drive customer success across European markets.
• Understanding of European business practices and cultural nuances in France, Germany, and other key European markets.

We’ll be particularly excited if you also have

• Personal or professional experience in the customer verticals we serve (fitness, yoga, wellness, classes, etc.).
• Experience working and managing projects remotely across multiple countries.
• Knowledge of additional European languages (Italian, Dutch, etc.).
• Previous experience supporting international business expansion or localization efforts.

What we offer

• Flexible vacation policy – we encourage you to take time for yourself, whether it be a vacation, mental wellness day, etc.
• Opportunity to play a key role in Momence’s European expansion and work with diverse, international clients and contribute to global growth.

Equal Opportunity Employer Statement

At Momence, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal opportunity employer and welcome you as you are.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Construction, Software Development, and IT Services and IT Consulting