Technical Support Engineer

Are you looking for an exciting opportunity within a dynamic international company, making an impact globally? We might have the perfect match for you!

Who are we?

Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact.

At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no-nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high-trust, low-ego environment and values results over hierarchy, you will fit right in.

What will you do?

You will provide our clients with the necessary solutions to ensure the proper use of our software. You will assess their needs, work via remote desktop and mainly use our CRM Salesforce to provide quick responses.

For more complex technical resolutions requiring nuanced instructions, you will contact clients by phone and/or provide clear written instructions. Finally, you will communicate bug fix requests to the development teams in our R&D department.

Your main responsibilities include:

• Provide clients with technical support across our entire HOPEX solutions portfolio.
• Accurately track and document all incident information in Salesforce.
• Leverage the knowledge base (KB) to speed up resolutions.
• Contribute to the growth of the KB in your primary areas of expertise.
• Perform root cause analyses.

Who are you?

• You must have 3+ years of experience on Hopex
• Graduated in IT (Bachelor’s to Master’s level), you have initial experience as a support engineer
• You have a good command of technical vocabulary in French, English, and Italian, and a solid understanding of IT systems and other technology products
• Knowledge of SQL Server and SQL language (queries)
• Programming language appreciated: Java
• Experience with Windows Server and IIS
• An additional Microsoft certification would be a plus

What is in it for you?

• A dynamic, friendly, supportive atmosphere where colleagues enjoy working together, with plenty of local events to connect on a personal level.
• The opportunity to work with an international team and learn from diverse perspectives.
• A culture that values your ideas, no matter how long you've been with us.
• Opportunities for growth through training programs and certifications, including Azure and other relevant platforms.
• A flexible hybrid work setup with 2 to 3 days per week working from home.