Technical Support Engineer

Technical Support Engineer

Guyancourt, Île-de-France, France – Onsite – 3+ years experience

Responsibilities

• Provide technical support to end users (administrative and operations employees) for desktop computers, applications and related technology.
• Interaction with multiple levels of end users, managers, VIPs and technical staff.
• Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.
• Accurately test, identify, repair, resolve, and document end-user technical issues for desktop, laptop and workstation support.
• Provide basic connectivity support (fixed and mobile telephony, VOIP).
• Troubleshoot and resolve software problems; install, configure, reconfigure or reinstall software, including remote installation.
• Remaster computers/hard drives to customer standards.
• IMAC function, including installation and decommissioning.
• Backup and restore settings and associated system administration activities.
• Prioritize support and service requests using the "Service Now" ticketing application.
• Training and knowledge sharing between internal teams on hardware and software usage.

Required Skills & Qualifications

• Strong experience in user support.
• ITIL knowledge (ideally certified).
• Strong ticketing tool skills (Service Now is a major benefit).
• Strong Microsoft operating system installation and troubleshooting skills.
• Strong desktop and workstation installation and repair skills.
• Experience in computer-related services with knowledge of network, server and telecom basics.
• Network, VOIP and also Smartphone and MDM skills.
• Experience in remote control of PCs and knowledge of video conferencing.

Good to Have

• Smartphone and MDM skills.
• Good understanding of ticketing tool.
• Good level of English (must be able to work with teams that only speak English).
• Very strong customer orientation (sense of service).
• Autonomy (while knowing how to report to your manager).
• Ability to get involved.

Other Requirements

• On-call (team rotation).
• Driving license (with sufficient points).
• Occasional inter-site travel in the Rhône-Alpes region, with a service vehicle provided.

Benefits

• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.