Technical Support Engineer

Role

The technical support position is mostly dedicated to the EMEA region.

The position is a cornerstone in the success of Calderys. The technical support works closely with the sales team and other departments.

Calderys differentiates from the competition by selling solutions and not just products; therefore the role of technical support is central and a key contribution to success.

The time of a technical support engineer is shared between making technical offers, customer visits, trial follow‑up, and many other activities. As we serve a large area, the needs and topics can vary a lot from one customer to another. This position also mobilises a different set of competencies – both technical and social – which make it a good opportunity to enjoy and develop new skills.

Responsibilities

• Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
• Develop technical concepts for iron applications (e.g. casthouse design, THC selection for instance).
• Evaluation of the Request for Quotations and Preparation of technical and economical offers, which includes savings and benefits evaluations.
• Coordinate the creation of technical drawings and bill of materials with the project department.
• Present new product developments and project initiatives to customers in line with global and regional sales managers strategies.
• Cooperation with Science & Technology and Marketing for product and business development.
• Cooperate with sales teams to present and explain the technical offers to the customer.
• Training of sales teams in the major technical aspects of iron technologies.
• Generate and maintain a current reference list.
• Support of root cause analysis of failures (postmortem analysis) and make recommendations for improvement of products performance against known wear mechanisms and process parameters.
• Troubleshooting.
• Trial support.

Requirements

• Expertise or knowledge in refractory technologies, in the field of iron or steelmaking.
• University degree in metallurgy, ceramics or similar engineering or technical education.
• 1 year of experience in refractory industry or iron making industry.
• Driver's License (valid in the EU).
• French (fluent, written, spoken) / English (fluent, written and spoken).
• High willingness to travel (up to 30%).
• Analytical skills.
• Excellent communication skills.
• Able to switch priorities.
• Experience in a multicultural environment.

Calderys Group

Calderys is a leading global solution provider for industries operating in high temperature conditions. The Group specialises in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and moulding processes.

As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer‑centricity and a proactive mindset.

We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic.

In our company, performance is recognised and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.

Calderys – Forged in legacy. Fueled by excellence.

For more information, please visit Calderys.com