IT Support Engineer - Interpath Advisory

IT Support Engineer – Interpath, Paris, France

We are looking for an IT Support Engineer to join our growing IT function in Paris. This is a highly visible, on‑site role acting as the primary IT support presence within the office. You will be the first point of contact for users, ensuring a seamless technology experience and providing hands‑on support across devices, systems, and workplace technology.

Responsibilities

• Provide on‑site IT support to users within the Paris office as the first point of contact for all IT issues and requests.
• Deliver fast and effective first‑line resolution, minimising escalation where possible.
• Own the end‑to‑end onboarding experience for new joiners, ensuring all devices, access, and systems are fully set up from day one.
• Support and maintain end‑user devices, meeting room technology, collaboration tools, and office IT equipment.
• Log, manage, and update incidents and service requests through ITSM tools in line with agreed processes.
• Build strong working relationships with local users and provide clear, professional communication at all times.
• Collaborate with global Service Desk and Level 2/3 teams to escalated and resolve complex technical issues.
• Maintain and improve IT knowledge base articles and standard operating procedures to ensure consistency of service.
• Contribute to IT projects, rollouts, and continuous improvement initiatives across the business.
• Provide occasional travel support to other European offices as required (approximately 10%).

Requirements

• Proven experience in an on‑site or user‑facing IT support role within a corporate environment.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience with Active Directory / Entra ID user and access management.
• Solid Windows OS troubleshooting skills and endpoint support experience.
• Strong customer service mindset with excellent communication skills.
• Ability to take ownership and resolve issues end‑to‑end in a fast‑paced environment.
• Fluent in French and English (written and spoken).

Desirable

• Experience supporting enterprise applications (e.g., Salesforce, PDF tools, collaboration platforms).
• Exposure to ITSM tools and service‑management processes.
• Basic understanding of ITIL frameworks.
• Additional European language skills (German, Spanish, Italian).

Benefits

At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package inclusive of compelling salaries and a range of core and optional benefits.