Technical Account Manager - Public Sector

Technical Account Manager - Public Sector

We are seeking a Presales Professional to deliver pre‑sales and technical expertise for a key SAS customer within the public sector space, building broad relationships, identifying strategic opportunities, and supporting the development of new sales initiatives and existing SAS implementations.

Responsibilities

• Engage clients at executive and other levels to nurture and enhance relationships.
• Deliver up‑to‑date information on SAS capabilities, roadmap, and strategic direction.
• Establish and maintain a strategic partnership with clients.
• Serve as the primary technical contact between the Account Executive, Systems Engineer, and other services during all pre‑sales activities.
• Work with SAS Professional Services to coordinate pre‑sales efforts with paid consulting opportunities.
• Act as the strategic advisor to SAS users and customer IT management.
• Collaborate with the Account Executive to pursue relationships and opportunities in parallel, widen sales bandwidth, build trust, and maintain the integrity of the SAS/client relationship.
• Assist the Account Executive in developing and advancing sales leads and opportunities.
• Learn about customer business, identify latent pain, and set priorities on specific action items.
• Partner with the sales team to develop and manage the overall Account Engagement Plan (AEP) documenting all SSOs, Action Plans, support resources (SE, consulting, etc.), and timeframes.
• Compile status reports, ensure account action items are completed, or escalate to appropriate management.
• Document how SAS is used throughout the account and recommend changes or enhancements as needed.
• Promote use of other SAS technologies, solutions, and resources (consulting, technical support, training, conferences) to ensure optimal use and customer satisfaction.
• Maintain up‑to‑date knowledge of the competitive marketplace and key competitors at the client.
• Provide follow‑up support in disseminating technical information across both organizations.
• Communicate and present current SAS solutions and future direction, ensuring highest customer satisfaction.
• Lead teams working with the Account Executive in all customer‑related activities involving SAS.

Qualifications

• Seasoned presales professional with strong background in data analytics.
• Experience with public‑sector customers and the banking sector.
• Knowledge of SAS technology preferred.
• Insight into how organisations can optimise IT solutions.
• Work experience in a similar role for public‑sector customers.
• Clear understanding of sales strategies and cycles.
• Excellent problem‑solving, organisational, decision‑making, written, oral and interpersonal skills.
• Ability to conceptualise client needs and translate them into specific implementation strategies.
• Ability to work independently and as part of a team.
• Result‑focused mindset.
• Willingness to travel.
• Bilingual – French and English.
• Curiosity, passion, authenticity and accountability valued.