System Administrator

What you'll do

Your key accountabilities are:

Provide first-level contact and problem resolution for all users with hardware, software, and application issues.

Troubleshoot and resolve issues related to Microsoft 365 applications (Word, Excel, Teams, Outlook).

Diagnose and repair hardware problems on laptops, desktops, and peripherals.

Manage user account lifecycles in Active Directory/Azure AD (onboarding, offboarding, permissions).

Escalate unresolved issues to the appropriate Tier 2 or Tier 3 support teams.

Document all help desk interactions and resolutions in the IT service management (ITSM) tool.

Install, configure, and support approved software and applications for end-users.

Guide users through problem-solving steps and provide excellent customer service.

Assist with basic network connectivity troubleshooting (Wi-Fi, VPN, wired).

Set up and configure new workstations and laptops for employees.\n\n

Why we should decide on you\n\n1-2 years of experience in a similar IT support or service desk role.

Excellent knowledge of Microsoft 365 applications and proven experience troubleshooting related issues.

Strong hands-on experience with laptop hardware support, software installation, and basic network troubleshooting.

Fluent in [e.g., French and English], both written and spoken, to support our user base.

A customer-centric mindset with a passion for helping people and solving problems.

Ability to develop strong relationships with internal stakeholders across the business.

Experience using a professional IT Service Management (ITSM) tool for ticket logging and management.

A keen interest in learning new technologies and processes to improve the support function.

Relevant certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation) are a plus.