System Administrator

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.

We offer a flexible, innovative environment where your ideas matter and your career can thrive.

Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

As a Service Desk Analyst in our global IT Service Desk team, you will be the first point of contact for all IT-related incidents and service requests. You will provide crucial support for our Microsoft 365 environment and endpoint hardware, ensuring our colleagues have the tools and assistance they need to be productive. Your primary output will be high-quality first-line resolution, exceptional customer service, and maintaining our standard of excellent IT support.

What you’ll do

Your key accountabilities are:

• Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
• Troubleshoot and resolve issues related to Microsoft 365 applications (Word, Excel, Teams, Outlook).
• Diagnose and repair hardware problems on laptops, desktops, and peripherals.
• Manage user account lifecycles in Active Directory/Azure AD (onboarding, offboarding, permissions).
• Escalate unresolved issues to the appropriate Tier 2 or Tier 3 support teams.
• Document all help desk interactions and resolutions in the IT service management (ITSM) tool.
• Install, configure, and support approved software and applications for end-users.
• Guide users through problem-solving steps and provide excellent customer service.
• Assist with basic network connectivity troubleshooting (Wi-Fi, VPN, wired).
• Set up and configure new workstations and laptops for employees.

Why we should decide on you:

• 1-2+ years of experience in a similar IT support or service desk role.
• Excellent knowledge of Microsoft 365 applications and proven experience troubleshooting related issues.
• Strong hands-on experience with laptop hardware support, software installation, and basic network troubleshooting.
• Fluent in (e.g., French and English), both written and spoken, to support our user base.
• A customer-centric mindset with a passion for helping people and solving problems.
• Ability to develop strong relationships with internal stakeholders across the business.
• Experience using a professional IT Service Management (ITSM) tool for ticket logging and management.
• A keen interest in learning new technologies and processes to improve the support function.
• Relevant certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation) are a plus.

Why you should decide on us

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.