Support IT

Reporting to the IT Manager, you will act as a key point of contact for all on‑site and remote user support matters. You will be particularly involved in the following areas:

Main Missions

• Perform daily/weekly/monthly and other IT routine tasks
• Ensure all support requests are logged in the IT ticketing system
• Handle IT support ticket resolution with progressively increasing autonomy, within a structured environment based on internal strict procedures to follow.
• Document the IT infrastructure and internal procedures (network diagrams, procedures, configurations, etc.)
• Prepare workstations for new employees following the onboarding procedure / offboarding
• Diagnose hardware, software, and network issues
• Contribute to the management and maintenance of the network and IT assets (anticipation and detection of anomalies)
• Monitor and receive IT equipment orders and keep the IT stock
• And other tasks related to Junior IT position assigned by the IT Manager

Profile & Required Skills

You have a background in IT, network administration, system administration, or technical support. With minimum BTS, or bac+2 and have 2 years of professional experience using the following technologies:

• Comfortable with Microsoft O365 / SharePoint-OneDrive / Outlook, etc.
• Systems and networks
• Analysis and troubleshooting
• Technical English (reading documentation and writing procedures; oral test during interview)

Your communication skills, autonomy, and organizational abilities will be key strengths in successfully handling this role.

Conditions

• Position based in Paris, with travel to other sites, particularly Caen
• Availability: September