Duty Manager

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Occupy the hotel lobby and other public areas, particularly at busy times

Engage Guests in conversation and provide general assistance

Manage, record, and resolve promptly all Guest complaints

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to long-stay Guests

Understand all credit procedures and ensure they are applied

Stay current with all hotel products, services, policies and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle, record and follow through with management issues or emergencies that arise

Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.\n\n

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector

Good knowledge of Health and Safety and security procedures

Calm, efficient and the ability to work well under pressure

Excellent leadership skills and excepti