Store Manager-Sports Brands

Join Our Trailblazing Team in the Heart of the Alps

About KAILAS:

Founded in 2003, KAILAS is a leading innovator in high-performance climbing and outdoor gear. We design and engineer ultralight, technical equipment that empowers adventurers to climb higher, run faster, and explore further.

Our dedication to excellence is recognized worldwide through partnerships with premier organizations like the IFSC, Tokyo Mountaineering Federation, Sport Climbing Australia, and the Chinese Mountaineering Association. Our products have been honored with awards including the ISPO Award, European Outdoor Industry Award, and Asia Outdoor Industry Award.

We actively support the global outdoor community through initiatives like the Yangshuo Climbing Festival, the Unclimbed Peak program, and Rock Searching projects.

In 2016, we launched FUGA, our high-performance trail-running line. Engineered for the most demanding terrain and featuring technologies like carbon plate construction, FUGA has quickly become a favorite among elite and amateur athletes worldwide, helping runners break personal records and conquer new challenges.

We are seeking a passionate and dynamic team leader to join our team in Chamonix . This is more than a retail job—it’s a chance to represent a fast-growing, ambitious brand in the world’s trail-running capital. You’ll connect outdoor enthusiasts with premium gear and help them embark on their next mountain adventure.

Your Role:

• Lead and coach the team to identify customer needs, deliver an exceptional customer experience and achieve business objectives.
• Be responsible for the full life cycle management of store talents: recruit, train, develop and retain a diverse and high-performing team.
• Formulate store operation strategies and achieve store performance targets.
• Analyze and leverage business data to support and execute the Kailas/FUGA retail vision.
• Lead the implementation of store customer service standards, and handle customer complaints and escalated issues.
• Continuously optimize service processes to improve customer satisfaction and loyalty.
• Ensure store operations comply with company policies, laws, regulations and industry standards.
• Be responsible for store safety, loss prevention, asset management and risk control.

Your Profile:

• Bachelor’s degree or above, more than 3 to 5 years of retail management experience.
• Excellent leadership: able to motivate and develop the team, and build a high-performance culture.
• Business acumen: proficient in retail operations, data analysis and performance management.
• Customer orientation: pursue an exceptional customer experience with utmost dedication, and possess excellent service awareness and problem-solving capabilities.
• Communication and collaboration: English communication skills, as well as cross-departmental collaboration and negotiation capabilities.
• Stress and adaptability resilience: able to stay calm and make efficient decisions in a fast-changing and high-pressure environment.

An Added Advantage If You:

• Regularly participate in outdoor sports.
• Have an interest or experience in social media, content creation, or digital storytelling.

Ready for the Adventure?

Please send your CV and a brief cover letter explaining why you’d be a great fit for KAILAS to: