Lead Store Advisor, La Vallée Village Outlet

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer‑focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill‑in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well‑organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross‑Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 3 years of experience in retail operations or a customer‑focused environment with at least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.
• You are fluent in English and French.

About the Team

In this role, you’ll collaborate closely with Store Advisors, mentoring them to enhance their skills and ensuring they embody our brand values in every interaction. You’ll work alongside store leadership, contributing your insights to improve operations and customer experience. Together, you and your team will create a welcoming, efficient, and visually appealing shopping experience, driving the store’s success and shaping the future of our retail environment.

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we’re working to build that relationship right away.

What we offer

We're a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

We are an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Selection Process

Step One: It starts with you...

You’ll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you’re a good fit for the role, a recruiter will follow up with you directly. If you didn’t receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches with us.

Step Two: Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what motivates you. You’ll learn more about us and how we work, and we’ll learn about what motivates you and what you could bring to the team.

Step Three: Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at us. It’s also a time to assess how you might feel working side‑by‑side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four: The Case Study

What’s your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. It’s your chance to show us what you’ve got. So express yourself. Be you.

Step Five: The Experience Day

Your first taste of our workplace. This is a time to meet some of the people you’ll be working closest with. In person or virtually, you’ll get a feel for the day‑to‑day at our company and the people who make it happen. You’ll chat with a few potential teammates – the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six: The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. It’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.