Software Technical Support Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

What We Offer

Salary: €56,000.00 - €77,000.00

Location: Grenoble, France

Position Overview

Applied Materials is recruiting a Software Technical Support Engineer on a permanent contract. The role supports our customers in a cleanroom environment for semiconductor manufacturing, performing installation, configuration, testing, validation, and customer training. Travel up to 75% of the time is required.

Installation & Configuration (35%)

• Install and configure software solutions on customer equipment in a cleanroom environment (MS Windows).
• Configure the equipment network to enable communication with the customer’s network.
• Improve existing procedures and document new ones for internal use.

Customer Support (35%)

• Provide assistance and expertise in analyzing the performance of installed equipment.
• Analyze issues reported by the customer or local team on production equipment related to installed software.
• Plan interventions to resolve performance issues (configurations, software updates, data recovery, etc.).
• Escalate unresolved issues to a community of software experts for solutions.
• Support the customer in developing and deploying new automation solutions (SECS/GEM protocol) in the cleanroom.
• Contribute to continuous improvement initiatives to enhance productivity (deployment of new software solutions, diagnostic tools, script development, etc.).
• Create an environment conducive to developing new business opportunities.

Testing & Validation (15%)

• Develop simulation platforms replicating cleanroom equipment configurations to validate new software solutions before deployment.
• Test solutions using equipment‑specific test plans aligned with customer requirements.
• Validate installation procedures and update them when necessary.

Projects (15%)

• Contribute to solution/product design, testing, documentation reviews, and conferences.
• Stay up to date on Applied Materials and external software and network solutions.
• Ensure internal training of local teams on software‑related aspects of cleanroom equipment.
• Leverage proximity to engineers and knowledge of equipment to propose pragmatic and innovative solutions aimed at improving industrial performance.
• Ensure compliance with Applied Materials and customer quality standards.

Qualifications

• Master’s degree (Engineering School, Bac+5) in IT/Networks, Mechanical, Electrical, Electronics, Maintenance, or related fields.
• Recognized experience in demanding production or maintenance environments (semiconductors, aerospace, medical, nuclear, automotive, etc.).
• Interest in hands‑on, field‑based work.
• Ideally prior operational experience in large‑scale industrial ramp‑up environments.
• Ideally dual skill set in IT + mechanical or IT + electronics.
• Strong organizational skills and ability to manage priorities and unforeseen situations.
• Excellent communication and customer‑facing skills, with the ability to build trust with various stakeholders.
• Curious, rigorous, structured, analytical, and adaptable to dynamic environments.
• Able to work autonomously.
• Fluent in English (oral and written), enabling interaction with international colleagues and customers.
• International travel is required for this role (up to 75% of the time).

Equal Opportunity Employer

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.