Software Technical Support Engineer

Software Technical Support Engineer – Grenoble, France

Position: Software Technical Support Engineer. Location: Grenoble, France. Travel required: up to 75 % of the time.

Responsibilities

• Installation and configuration (35 %) – install and configure software solutions on customer equipment in a cleanroom Microsoft Windows environment; configure equipment network.
• Improve existing procedures and document new ones.
• Customer support (35 %) – analyze performance and issues; plan interventions; collaborate with software experts; support automation solutions; contribute to continuous improvement; develop new business opportunities.
• Testing & validation (15 %) – develop simulation platforms; test solutions with equipment‑specific test plans; validate and update installation procedures.
• Projects (15 %) – contribute to solution/product design, testing, documentation reviews, conferences; stay updated on software/network solutions; ensure quality standards; conduct internal training.

Qualifications

• Master’s degree (Engineering School, Bac+5) in IT/Networks, Mechanical, Electrical, Electronics, Maintenance, or related fields.
• Recognized experience in demanding production or maintenance environments (semiconductors, aerospace, medical, nuclear, automotive, etc.).
• Hands‑on, field‑based work preference.
• Previous operational experience in large‑scale industrial ramp‑up environments preferred.
• Dual skill set in IT + mechanical or IT + electronics preferred.
• Strong organizational skills, ability to manage priorities and unforeseen situations.
• Excellent communication and customer‑facing skills, ability to build trust with stakeholders.
• Curious, rigorous, structured, analytical, adaptable to dynamic environments.
• Ability to work autonomously.
• Fluent in English (oral and written).
• International travel required (up to 75 % of the time).

Employment Details

Type: Full timeEmployee type: Assignee / RegularTravel: Yes, up to 75 % of the timeRelocation eligible: No

Benefits

Supportive work culture that encourages learning, professional growth, and innovation. Inclusive environment with health and wellbeing programs.

Equal Opportunity Statement

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.