Internship - Technical Support

Technical Support Engineer Internship

Mission: As a Technical Support Engineer, you will be the first point of contact for our clients experiencing technical issues. You will troubleshoot, diagnose, and resolve technical problems while providing exceptional customer service. Your expertise will ensure that our clients can effectively use our products and services. As a main point of contact for our customers, you will be an important source of information for the R&D, Data Science, Product, and Customer Success teams.

Responsibilities

• Set up and provide customer support for the effective operation of software medical applications.
• Troubleshoot and diagnose technical issues to provide quick and efficient solutions.
• Conduct proactive monitoring of client systems to identify and address potential issues before they escape.
• Manage and facilitate installed base upgrades, ensuring smooth transitions and minimal disruption to client operations.
• Collaborate with multiple teams to elevate and resolve complex problems.
• Create and maintain technical documentation and FAQs internally and for customers.
• Raise customer feedback and propose evolutions for new releases of our products and our partner's products.
• Follow Quality Management System procedures and guidances.

Qualifications and Requirements

• Student in Computer Science or bioengineering, looking for a 6-month internship.
• Strong problem‑solving skills and attention to detail.
• Good technical awareness (Database, OS installation, script generation, VM, Remote control, etc…).
• Experience in TCP/IP and network configuration.
• Excellent interpersonal skills.
• Customer focus.
• Fluent in French and English.

Desired Skills

• Passionate with technology and innovation applied to medical domain.
• Previous experience of healthcare IT technologies, such as IT professional already working with PACS, RIS or PAS clinical information systems.
• Familiarity with design controls in an FDA regulated environment.