ServiceNow Specialist

Cleeven is a European consulting firm founded on two core beliefs:

• The excellence of European engineers must be a driving force for global competitiveness
• Our human mission: to support our consultants in their personal and professional growth

As part of a strategic initiative within a pharmaceutical environment, we are looking for a ServiceNow Technical Application Manager to contribute to the administration, evolution and reliability of a critical IT platform supporting internal services and business operations in a highly regulated context.

Mission Objectives

• Ensure the administration, configuration and continuous improvement of the ServiceNow platform in alignment with internal standards and best practices
• Maintain the operational stability and performance of the platform while ensuring scalability and reliability
• Manage platform lifecycle activities including upgrades, releases and patching strategies
• Configure and develop ServiceNow components (workflows, business rules, UI policies, forms) to meet evolving business needs
• Ensure the integrity and governance of the CMDB, including data quality and consistency across systems
• Design and maintain integrations with other IT systems (Active Directory, monitoring tools, ERP, etc.)
• Provide L2/L3 support and resolve complex incidents and problems related to the platform
• Ensure compliance with GxP requirements and contribute to validation activities (CSV) when required
• Strengthen automation and standardization to improve efficiency and reduce operational risks
• Collaborate with infrastructure, security and business teams to align platform capabilities with organizational needs

Key Skills

• Strong hands-on experience with ServiceNow administration and development in complex environments
• Solid understanding of ITSM processes (Incident, Change, Problem, Request, CMDB)
• Good knowledge of integrations (REST/SOAP APIs) and enterprise IT environments
• Familiarity with GxP environments and validation constraints is a strong asset
• Strong problem-solving skills and ability to manage platform-related incidents
• Ability to design robust and scalable solutions aligned with best practices

Profile

• Engineering degree or equivalent background in IT, systems or software engineering
• Minimum 3 years of experience in ServiceNow or application management roles
• Autonomous, proactive and solution-oriented mindset
• Ability to work in structured and regulated environments
• Strong communication skills and team spirit