Signaler

ServiceNow Solution Architect

PARIS, 75

il y a 1 jour

ServiceNow Solution Architect
Designing scalable, secure, and integrated ServiceNow solutions across enterprise workflows

Position Overview
We are seeking a ServiceNow Solution Architect to lead the design, governance, and implementation of enterprise workflows on the ServiceNow platform. The architect will drive strategic alignment of modules including ITSM, HRSD, ITAM, GRC, and Virtual Agent, ensuring scalable, secure, and compliant solutions.

The role requires deep technical and functional understanding of the ServiceNow ecosystem, as well as strong experience in platform integrations, solution design, and stakeholder collaboration.

Key ResponsibilitiesArchitecture & Solution Design

Define the platform roadmap and architectural patterns across modules (ITSM, HRSD, ITAM, GRC, Virtual Agent)

Design scalable, maintainable, and secure ServiceNow solutions aligned with business requirements and platform best practices

Translate enterprise goals into modular solution blueprints and platform capabilities

Serve as technical authority for solution reviews, design sign-offs, and architecture governance

Platform Strategy & Governance

Establish development standards, naming conventions, and integration patterns for platform consistency

Lead ServiceNow upgrade planning, custom code reviews, and compatibility assessments

Guide implementation of Virtual Agent, automation flows, and AI-powered workflows in collaboration with product teams

Ensure alignment with ITIL/COBIT frameworks, security compliance (e.g., RBAC, encryption), and data governance policies

Integration & Infrastructure Oversight

Design integration strategies using IntegrationHub, APIs, MID Server, and external data sources (e.g., HRIS, CMDB, ERP)

Oversee architectural considerations for multi-instance management, Dev/Test/Prod environments, and CI/CD pipelines

Collaborate with cloud infrastructure and cybersecurity teams on ServiceNow hosting, access, and performance management

Stakeholder Engagement

Collaborate with business analysts, developers, and functional leads to ensure architectural alignment and business fit

Act as trusted advisor to senior stakeholders on platform capability, risk, and optimization

Support pre-sales solutioning or internal stakeholder proposals, where applicable

Required QualificationsExperience & Technical Skills

7+ years of experience in ServiceNow platform design, development, and architecture

Strong architectural knowledge of multiple ServiceNow modules, especially ITSM, HRSD, ITAM, GRC, and Virtual Agent

Deep understanding of ServiceNow architecture patterns, platform capabilities, and scoped applications

Experience designing robust integration architectures using REST/SOAP, IntegrationHub, and external identity/access systems

Strategic & Soft Skills

Proven leadership in technical design, platform governance, and stakeholder communication

Strong documentation and presentation skills for solution design and architecture reviews

Ability to balance technical constraints with business priorities and roadmap needs

Preferred Qualifications

Certified ServiceNow System Administrator and one or more Architect/Implementation Specialist certifications (ITSM, HRSD, GRC, etc.)

Familiarity with frameworks like TOGAF, ITIL v4, and enterprise architecture tools (e.g., LeanIX, ArchiMate)

Experience working in regulated environments or public sector transformation programs

Background in DevOps, CI/CD pipelines for ServiceNow, and ATF/test strategy development

Entreprise

Blackfluo

Plateforme de publication

JOBRAPIDO

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