Remote Full-Stack AI Support Engineer – Care Expert Copilot

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Responsibilities include developing and maintaining scalable software systems powering AI-driven customer support, building the cockpit and tooling for human experts to supervise,