Program Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service

Now is the AI control tower for business reinvention. Our Service

Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Program Manager at Service

Now, you will lead complex Service

Now implementation programmes that help customers accelerate business outcomes, realise value faster, and support their broader business transformation initiatives.

Service

Now is at the forefront of AI-enabled enterprise transformation, helping organisations orchestrate workflows, automate operations, and realise value faster. Program Managers are central to delivering these complex platform implementations successfully at scale.

Building on Service

Now's Now Create methodology, Program Managers leverage AI-native tools, platform capabilities, and data-led delivery approaches across every phase of delivery-from discovery and design through to build, deployment, and optimisation-to accelerate execution, enhance decision-making, strengthen collaboration, and reduce time to value for customers.

You will play a critical leadership role within our Delivery organisation, partnering with customers, internal teams, and strategic partners to drive successful programme execution and long-term customer success.

This role requires a strong blend of programme leadership, executive stakeholder management, delivery excellence, commercial awar