Order to Invoice & Interface Specialist

Key Responsibilities

• Ensure generation of accurate invoices and credit notes in line with local tax, legal, and compliance requirements.
• Ensure all financial and logistics data flows correctly between ERP systems and interfaces.

Invoicing & Documentation

• Ensure generation of accurate invoices and credit notes in line with local tax, legal, and compliance requirements.
• Ensure all financial and logistics data flows correctly between ERP systems and interfaces.

Collaboration & Stakeholder Support

• Support customer service, finance, and distribution teams by resolving data flow issues impacting orders, deliveries, and invoices.
• Act as the operational point of contact for interface-related topics between Supply Chain, IT, Finance, Quality, and service provider/ Global teams.
• Communicate promptly on incidents impacting product availability or customer deliveries.

Interface Monitoring & Issue Resolution

• Monitor daily data interfaces (orders, shipments, stock, pricing, master data) between ERP and external systems (e.g., WMS, 3PL platforms).
• Investigate interface failures, data mismatches, and error logs; coordinate timely resolution with IT support, Supply Chain, and external partners.
• Track recurring issues and implement preventive actions to avoid operational disruptions.

Data Integrity, Compliance & Quality

• Ensure all transactional data exchanged via interfaces complies with GDP, QA standards, and audit requirements.
• Validate completeness and accuracy of order, delivery, inventory, and invoicing data.
• Maintain documentation for interface flows, control points, and SOPs.
• Support audit preparation, in-control documentation and respond to documentation requests
• Contribute to CAPA implementation and process improvement initiatives.

Performance & Continuous Improvement

• Monitor key KPIs (OTIF, order accuracy, invoice accuracy, return rates).
• Identify opportunities to streamline the O2C process and enhance efficiency.
• Participate in cross-functional O2C or Supply Chain projects.
• Analyze root causes of interface issues and drive system or process improvements.
• Support testing and validation activities associated with system upgrades, new interfaces, or changes in partner platforms.
• Contribute to digitalization initiatives and enhance automation of data flows.

Minimum Requirements

• Bachelor’s degree in Supply Chain, IT, Engineering, Business, or related field.
• 5+ years of experience in Order-to-Cash, Customer Service, or Supply Chain—ideally within the pharmaceutical, healthcare, or regulated industry.
• Understanding of ERP systems (SAP preferred), interface structures (IDoc, EDI, XML), and warehouse/logistics processes.
• Understanding of GDP, pharmaceutical distribution channels, and hospital/wholesaler operations.

Skills

• Strong analytical mindset and problem‑solving abilities.
• Ability to interpret logs, data errors, and process flows.
• Excellent communication and coordination skills with cross‑functional teams.
• Attention to detail and ability to work in a regulated, highly controlled environment.
• Proficiency in Excel and experience with ticketing/tools is a plus.
• Problem‑solving approach with end‑to‑end process thinking.

Languages

• English and French fluent