Operations Manager France - Marseille

Help us digitalize international freight transportation!

OVRSEA is a next-generation multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. They coordinate the transports of 700+ companies across 60 countries, and provide their clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. With already 160 employees globally, they are continuing their growth in 2024 and hiring people internationally! Are you ready to join us and be a part of this exciting adventure?

The Operations team 🚢 The Operations (Ops) Team is responsible for organizing and coordinating the international transportation needs of our clients. Serving as the primary point of contact, the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team.

This position is based in our office in Marseille.

Your missions as an Operations Manager at OVRSEA 🦸

As an Operations Manager, you will be the primary coordinator of international transport, managing our service providers, including agents, shipping and trucking carriers, and customs brokers. You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary. Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive OVRSEA's growth with the following responsibilities:

• Manage a portfolio of customers.
• Coordinate and organize air, sea, road, and rail transport.
• Advise customers and proactively resolve issues.

• Response to custom...