Onboarding and Migrations Specialist

About Momence

Momence is a cutting‑edge booking and communications platform for experience‑based businesses, catering to yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, and more. We empower thousands of businesses by facilitating scheduling and payments, streamlining communication, and automating their business backend. Our customer‑facing Momence app is used by hundreds of thousands of customers monthly to book wellness experiences. As a remote‑first company backed by Y Combinator, we are revolutionizing the experience economy by providing modern software solutions to an underserved industry.

About the role

As we expand into European markets, the Onboarding and Migrations Specialist will play a critical role in supporting our international growth. The position focuses on onboarding European clients and managing their migrations to the Momence platform, with an emphasis on French, German, and Spanish‑speaking markets.

What you will do

• Onboarding Coordination: Guide new European clients through the onboarding process, providing culturally appropriate support and resources in their preferred language.
• Migration Management: Oversee the migration process as customers’ primary point of contact across European markets, from initial contact through needs assessments to completion.
• Data Migration: Oversee accurate migration of client information, schedules, payment details, and other relevant data from legacy platforms to Momence, ensuring compliance with European data protection regulations.
• Client Communication: Conduct all client interactions in French, Spanish, and/or English, regularly communicate with clients throughout migration, address concerns, and provide timely updates.
• Troubleshooting: Identify and resolve issues that arise in the migration process specific to European markets, working with technical support and development teams.
• Training and Support: Conduct training sessions and provide ongoing support to clients so they fully utilize Momence features.
• Documentation: Accurately document customer interactions, progress, and key information in our CRM, and create multilingual process documentation, step‑by‑step guides, and FAQs.
• Collaboration and Escalation: Work with Sales, Product, Support, and Customer Success to ensure alignment on European market needs and effective communication throughout the onboarding process.

About you

You are driven by the opportunity to genuinely help clients and set them for success in their local markets. You understand that customer obsession in a multicultural environment requires cultural sensitivity, trust, rapport, and connection across language barriers. You demonstrate responsiveness, accuracy, and detail‑orientation.

What you should have

• Fluency in French, Spanish, and English (written and verbal).
• Proven success in a similar role (customer service, onboarding, implementation, project management, or other client‑facing role), ideally in a software or technology company.
• Very solid proficiency in Excel, Google Sheets, data‑management tools, and CRM systems.
• Experience working with large data sets; deep understanding of data‑migration processes and best practices.
• Exceptional multilingual communication skills; ability to convey complex technical information to diverse international audiences.
• Strong cross‑cultural interpersonal skills; ability to build trust and positive relationships with customers from different cultural backgrounds.
• Exceptional organization and attention to detail; ability to prioritize, manage multiple projects across time zones, and meet deadlines.
• Ability to work independently and collaboratively in a team environment to drive customer success across European markets.
• Understanding of European business practices and cultural nuances in France, Germany, and other key European markets.

We’ll be particularly excited if you also have

• Personal or professional experience in the customer verticals we serve (fitness, yoga, wellness, classes, etc.).
• Experience working and managing projects remotely across multiple countries.
• Knowledge of additional European languages (Italian, Dutch, etc.).
• Previous experience supporting international business expansion or localization efforts.

What we offer

• Flexible vacation policy – encourage you to take time for yourself, whether a vacation, mental wellness day, etc.
• Opportunity to play a key role in Momence’s European expansion and work with diverse, international clients to contribute to global growth.

At Momence, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity. We are committed to being an equal‑opportunity employer and welcome you as you are.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Construction, Software Development, and IT Services and IT Consulting