Portfolio Manager (Customer Success & Business Analytics )

Portfolio Manager (Customer Success & Business Analytics )

Full-time

Department: Information Services - 016

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close‑knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!

We are looking for a Mid‑Market / Small Portfolio Manager to join our team — a hybrid profile combining Customer Success , Account Management , and Business Analytics .

This role is essential in supporting our MM/Small customer segments, improving onboarding, reducing churn, and identifying growth opportunities through data and customer engagement on Global Scale

What You Will Do

• Manage and improve the onboarding process for MM/Small clients.
• Reduce churn and improve customer satisfaction by identifying risks and designing mitigation plans.
• Build and enhance reporting tools, analytics engines , and dashboards used to monitor customer usage and performance.
• Identify upsell and expansion opportunities using data insights.
• Work closely with Regions, Group Marketing, and Group Sales Ops to ensure a seamless customer experience.
• Provide periodic KPI reporting and deep‑dive analyses to support strategic decisions.
• Promote BI products and educate stakeholders on features and use cases.

Qualifications

• Experience as Customer Success Manager , Account Manager , or Business/Data Analyst .
• Strong analytical mindset with the ability to uncover patterns and transform data into actions.
• Experience building or maintaining reporting tools / analytics engines .
• Ability to collaborate with cross‑functional teams and communicate with both technical and non‑technical stakeholders.
• Fluent in English (French is a plus).
• Knowledge of internal systems such as Centrix, PBI, Service Ticket Tools, Cofitil is an advantage.

Benefits

• Competitive and stable monthly remuneration.
• The opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field.
• Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance.
• Regular and interesting team building activities.
• An unique professional and human experience, in the expert environment.