Junior CSM miLibris - CDD 12 mois Paris ·

Junior Customer Success Manager

This offer is for a temporary contract—CDD 1 year.

Responsibilities

• Build strong relationships with assigned client accounts
• Support clients in their day-to-day use of our solutions
• Analyze and manage customer requests and incidents
• Identify, qualify, and follow up on bugs with technical teams
• Coordinate issue resolution and communicate updates clearly to clients
• Contribute to customer retention and overall client satisfaction
• Participate in client onboarding and solution deployment
• Configure and manage various back-office settings independently
• Assist sales teams during pre-sales phases and product demonstrations
• Help clients understand technical workflows and best practices
• Work with third‑party services such as push notifications, analytics, advertising, subscriber databases, and CMPs
• Gather and clarify client needs
• Contribute to project specifications and estimations
• Coordinate planning with technical teams
• Monitor project delivery, testing, and production rollout
• Ensure smooth communication between all stakeholders
• Work closely with both web and mobile ecosystems and develop expertise around Apple and Google environments

Qualifications

• A strong interest in tech, SaaS products, and digital ecosystems
• Excellent communication and interpersonal skills
• A customer‑oriented and solution‑driven mindset
• Strong organizational and multitasking abilities
• Curiosity and willingness to learn quickly
• Good analytical and problem‑solving skills
• The ability to simplify technical topics for non‑technical stakeholders
• A collaborative mindset and proactive attitude
• Bachelor’s degree minimum (Business, Digital, Tech, or related field)
• Fluent French and professional English required

Nice to Have

• First experience or internship in SaaS, Customer Success, Tech Support, or Digital Project Management
• Exposure to web/mobile environments
• Understanding of APIs, CMS, analytics, or digital platforms
• Basic knowledge of HTML or XML
• Interest in media, publishing, or digital content industries

Benefits

• Swile card for meal vouchers
• Sidecare health insurance
• Mobility package to reimburse transport subscription
• Access to Wellpass for fitness classes and wellness activities
• Access to teale mental health platform
• Hybrid work policy – remote two days per week
• VIP code for Cafeyn with unlimited access to all content on the platform
• Four office meet‑ups per year to foster team life