Ivanti ITSM Project Manager – freelance, 3 MTH - IDF (F/M)

ITSM Project Manager – freelance, 3 MTH - IDF (F/M)

Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated environment.

Context and job challenges

As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to:

• implement the Ivanti solution in a controlled and compliant framework, meeting requirements for traceability, data integrity, and validation as required in GxP environments
• redesign and industrialise ITIL processes: incident, problem, service request, and change management
• implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB

The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into the client's operational processes, ensuring compliance with GxP regulations and applicable quality standards.

Main objectives

• lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements
• redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations
• deploy the priority modules: incidents, requests, changes, problems, followed by asset management
• prepare the foundation for the progressive implementation of a CMDB
• support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle

Key responsibilities

Project management

• define and manage the Ivanti project timeline, including all GxP requirements (qualification, traceability, documentation)
• coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team
• manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed)

Process design and re-engineering

• redesign ITSM processes ensuring compliance with both GxP and ITIL standards
• contribute to the drafting of GxP validation documentation: URS, FS, DS, test protocols, qualification strategy, etc.

Implementation and configuration

• oversee the configuration of the Ivanti platform, taking into account security, access control, and logging requirements
• organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)

Change management

• support end-users within a quality-driven framework (training, procedures, validation of user materials)
• implement change management procedures compliant with GxP traceability requirements

Operations and continuous improvement

• structure governance around ITSM within a quality-compliant and auditable framework
• ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans

Requirements

Technical skills

• at least 5 years of proven experience managing ITSM projects in critical or regulated environments
• strong command of ITIL v3/v4 frameworks – certification preferred
• in-depth knowledge of the Ivanti ITSM platform
• experience working in GxP or equivalent regulatory environments
• understanding of IT asset management, CMDB implementation, and computer system validation lifecycle

Soft skills

• strong sense of responsibility and documentation rigour
• ability to communicate effectively with business, IT, quality, and compliance stakeholders
• solid project management culture, analytical mindset, and results-oriented approach

Qualifications

• Master’s degree (Bac+5) in computer science, software engineering, information systems or equivalent
• ITIL Foundation certification required
• Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting