IT Support & Infrastructure Internship (H2/2026)

Requirements

• Currently pursuing a degree in IT, systems administration, networking, or technical support
• Looking for an internship with strong operational exposure and hands‑on learning starting in March or April 2026
• Good basic knowledge of Windows environments and workstation support
• Basic understanding of networking concepts such as IP, DNS, DHCP, VLANs, and Wi‑Fi
• Familiarity with standard IT tools and troubleshooting methods
• Initial exposure to scripting or automation is a plus
• Strong service mindset and willingness to help users effectively
• Good organizational skills and attention to detail
• Ability to troubleshoot issues methodically and communicate clearly
• Eagerness to learn, adapt, and work in a collaborative environment
• Fluent communication in french
• English is a strong plus for day‑to‑day support interactions

What the job involves

• You will join the IT team and contribute to the daily support of internal users while taking part in small infrastructure and continuous improvement projects
• The team supports a fast‑growing international environment and works across workstation deployment, user support, local network operations, IT asset management, and documentation
• This internship is a hands‑on opportunity to gain practical experience in IT support and infrastructure within a deeptech company
• The role is mainly focused on helpdesk activities, workstation preparation and deployment, basic network support, and participation in small IT projects that improve daily operations
• Provide first‑line support to internal users for hardware, software, access, and peripheral‑related issues
• Handle and follow up on support requests through the ticketing system or direct interaction
• Troubleshoot common workstation and user environment issues in a clear and structured way
• Escalate more complex incidents with proper diagnostics and relevant context
• Support onboarding, offboarding, and internal moves
• Maintain accurate inventory records for hardware and software assets
• Participate in small IT projects such as equipment rollouts, process standardization, and simple automation tasks
• Help improve internal support processes and operational efficiency
• Create or update technical documentation and user guides
• Suggest practical improvements to simplify support and strengthen reliability