IT Support Intern (Level 1/Level 2)

As part of strengthening our IT team, we are looking for an IT intern or apprentice to support user operations and contribute to the continuous improvement of our IT environment across France and Italy.

You will work in a dynamic and international environment, supporting business-oriented users.

Main responsibilities

User support

• Provide Level 1 and Level 2 support: internal business tools.
• Communication tools (chat, messaging)
• Diagnose and resolve incidents.
• Escalate complex issues when needed.

Onboarding / Offboarding

• Create and manage user accounts.
• Assign access rights and permissions.
• Prepare and configure devices.
• Manage offboarding and secure access removal.

IT asset management

• Track IT equipment.
• Manage stock and orders.
• Support IT transformation projects.
• Write and update IT procedures.
• Contribute to the knowledge base.
• Optimize IT processes.

International support

• Support teams in France and Italy.
• Daily communication in English.

Profile

Technical skills

• IT education (Bachelor, technical degree, engineering school…)
• Good knowledge of macOS.
• Familiar with collaborative tools (email, drive, chat).
• Basic knowledge of systems and networking.
• First experience in IT support is a plus.
• Strong service mindset.
• Organized and detail-oriented.
• Ability to work autonomously.
• Ability to handle multiple tasks.

Languages

• Fluent in French.
• English required (written and spoken)

Technical environment

• Cloud collaboration tools.
• Enterprise communication tools.
• Ticketing systems.
• Automation tools.

Conditions

• Location: Paris.
• Type: Internship or apprenticeship.
• Remote work: up to 2 days per week.
• On-site presence required for certain tasks.

Objectives

• Improve support quality and response time.
• Contribute to IT process structuring.
• Reduce recurring issues.
• Support users efficiently.

What you will learn

• IT operations in an international environment.