IT Support Intern (Level 1/Level 2)

As part of strengthening our IT team, we are looking for an IT intern or apprentice to support user operations and contribute to the continuous improvement of our IT environment across France and Italy.

You will work in a dynamic and international environment, supporting business-oriented users.

Main responsibilities

User support

Handle requests via a ticketing system

Provide Level 1 and Level 2 support:

Collaborative tools (email, storage, calendar)

Internal business tools

Communication tools (chat, messaging)

Apple environment (Mac

Book, i

Phone)

Diagnose and resolve incidents

Escalate complex issues when needed

Onboarding / Offboarding

Create and manage user accounts

Assign access rights and permissions

Prepare and configure devices

Manage offboarding and secure access removal

IT asset management

Track IT equipment

Manage stock and orders

Support IT transformation projects

Documentation & continuous improvement

Write and update IT procedures

Contribute to the knowledge base

Optimize IT processes

Automate simple tasks

International support

Support teams in France and Italy

Daily communication in English

Profile

Technical skills

IT education (Bachelor, technical degree, engineering school…)

Good knowledge of mac

OS

Familiar with collaborative tools (email, drive, chat)

Basic knowledge of systems and networking

First experience in IT support is a plus

Soft skills

Strong service mindset

Good communication skills

Organized and detail-oriented

Ability to work autonomously

Ability to handle multiple tasks

Languages