IT Support

Requirements

• Are you a macOS expert who thrives on solving problems and empowering others?
• You are a proactive "self-starter" who notices a recurring issue and fixes the root cause rather than just the symptom
• Experience: 3 to 5 years in a dedicated IT Support or Helpdesk role
• Education: Bachelor’s degree in IT, Computer Science, or equivalent practical experience
• The Apple Expert: Strong familiarity with the macOS ecosystem and hardware troubleshooting
• Tech Stack: Practical knowledge of Jamf Pro, Okta, Google Workspace, and Jira/Confluence
• Network Savvy: Experience configuring and troubleshooting UniFi or similar networking tools
• Communication: Excellent verbal and written English (mandatory); you can explain complex tech to non-techies with ease
• (Desirable) You have experience interacting with APIs and Automation to make manual tasks disappear

What the job involves

• We are looking for a skilled and highly motivated IT Support to join our Client IT Team in Paris
• As the backbone of our daily technical operations, you won't just be "fixing computers"—you’ll be ensuring our team has the seamless digital environment they need to innovate. From managing our high-spec Apple fleet to mastering our SaaS ecosystem (Okta, Google Workspace, Jira), you will play a critical role in the full lifecycle of every employee’s journey
• Your day-to-day will be a mix of high-impact administration and hands-on troubleshooting:
• Service Excellence: Own the Jira Service Management queue, ensuring hardware and software requests are resolved with speed and a smile
• Identity & Platform Admin: Act as a key administrator for our core suites, including Okta, Google Workspace, Jira, and Confluence
• Lifecycle Management: Lead the end-to-end onboarding and offboarding process. You’ll ensure new joiners are ready for Day 1 and that security is maintained when departures occur
• Apple Fleet Management: Use Jamf Pro and Apple Business Manager to keep our macOS devices secure, updated, and perfectly configured
• Asset Mastery: Maintain a source of truth for our hardware inventory, ensuring our tracking sheets and MDM tools are always in sync
• Knowledge Sharing: Build out our internal and self-service "How-To" guides in Confluence to help the whole company scale