IT Specialist

Requirements

• If you think you match at least 70% of these criteria, please apply!
• Fluent English (written and spoken)—our team spans 20+ countries
• 0-3 years of professional IT support or systems administration experience
• Comfortable with Mac and Linux environments—you've managed devices, troubleshot OS issues, or supported end users on both platforms
• Automation mindset—you naturally ask "How can I prevent this ticket from happening again?"
• Security-aware approach—you understand the "why" behind access controls, encryption, and least-privilege principles
• Clear communicator with empathy—you translate technical concepts for non-technical colleagues and document processes others can follow
• (Desirable) Exposure to compliance frameworks (SOC 2, ISO 27001)
• (Desirable) Experience with Okta and Google Workspace Admin
• (Desirable) Hands-on MDM experience (Kandji, Jamf, Fleet, or similar)
• (Desirable) YAML/JSON configuration files
• (Desirable) Git

  Hub/Git

  Lab workflows
• (Desirable) Previous experience in a SaaS or cybersecurity company

What the job involves

• You'll join our 4-person Security & IT team, working closely with Office Management and collaborating across all departments
• As a cybersecurity scale-up handling sensitive secrets for Fortune 500 companies, our IT operations are a trust multiplier—every access control, device policy, and automation we build reinforces the security posture we promise our customers
• With GitGuardian growth expected in the next 18 months, your work will directly enable that scale while maintaining our SOC 2 certification and zero-trust principles
• You're not just "IT support"—you're building the secure, frictionless foundation that lets engineers ship faster, sales teams work globally, and the company expand without operational chaos
• Proactive improvements and automation (60% of your time):
• Automate onboarding/offboarding workflows using N8N, Okta, Google Workspace, and custom scripts
• Improve our hardware inventory system and asset tracking processes
• Design and deploy IT security controls aligned with SOC 2 compliance
• Build self-service tools and documentation to reduce repetitive support tickets
• Optimize device management policies across Mac and Linux fleets using Kandji MDM
• Operational support (40% of your time):
• Respond to IT support requests
• Manage access requests following least-privilege principles
• Handle laptop ordering, delivery tracking, and device configuration
• Procure and manage accessories (headsets, peripherals, etc.)
• Troubleshoot hardware, software, and account issues for team members globally