Information Technology Support Engineer

Language Requirement

French – C1 proficiency (mandatory)

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard
• office applications) support and maintenance on Desktop (Field Users) Devices for their entire
• lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to
• include, but not limited to, patch updates, hardware replacements, with spares provided by
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice
• Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate
• action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all
• IT related issues if no other IT support team unavailable like for MI calls