Health Insurance and Payroll Associate

Agency

Dept of State Treasurer

Division

Retirement Division

Job Classification Title

Administrative Specialist II (S)

Position Number

Grade

NC09

About Us

Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department.

Description of Work

The purpose of this position is to process monthly and weekly supplemental payroll, process verification of income, work overpayment spreadsheets and generate invoices to arrange repayment, interact with legal counsel related to payroll duties, and other payroll responsibilities as assigned. Additionally, the candidate will consistently apply policies, procedures, and interpretations of laws for processing, reconciling, and researching various member benefit information related to health insurance enrollment, changes, and cancellation processes. This position is responsible for collaborating within the team and across other Retirement Systems Divisions sections in an effort to increase organizational efficiencies. This position will provide solution driven support for group and individual health plan premium billing, reconciliation, enrollment, and eligibility review. This position will reconcile processes and review members’ accounts for data consistency between internal and third‑party systems. The position will research problems and partner to resolve highly complex issues, analyze and respond to standard and non‑standard requests, and research and identify health insurance trends. Specific responsibilities will include reconciliation of individual accounts, review and creation of reports, resolution of monthly premium deduction discrepancies, and identify refunds related matters when necessary. The position is responsible for responding to internal and external customer inquiries via email, correspondence, and telephone to resolve general questions, escalations, and research. The position works on a team that works in conjunction with our State Health Plan Division to evaluate data submission and member collection received from various carriers.

Knowledge Skills and Abilities/Management Preferences

*The anticipated hiring rate for this position is up to $52,579, based on available funding and internal equity considerations.*

40% Health Insurance Workflow Processing

• Processes health insurance enrollments, changes, and cancellations.
• Researches and resolves health insurance issues, and work with the Health QC to resolve the more complex issues.
• Identifies problems with third party vendor data submissions and corrects.
• Cross checks health insurance processing completed by Health QC.
• Responds to health insurance inquiries from internal and external customers, including third party vendors.
• Researches, investigates, escalates, and determines the priority of tasks to ensure retirees or disability participants receive the appropriate levels of coverage, and corrects effective dates and premium billing issues.
• Determines calculations to ensure the correct amount of deduction refunds and forwards requests to the State Health Plan.
• Participates in weekly conference calls with health insurance vendors to ensure that problems are addressed and ensure alignment of priorities.
• Reconciles data and reports between Benefit Focus, iTedium, and the State Health Plan.
• Receives cancellation reports and completes necessary transactions to remove members from health insurance coverage.
• Ensures all demographic and enrollment information is loaded into ORBIT.
• Position is responsible for verifying member data related to health insurance deductions and credits for other RSD work processes.
• Position is responsible for creating internal workflow request to other RSD processes as needed to resolve member health billing issues.
• Position is responsible for using external vendors’ internal database system to make changes or updates to members coverage information.

40% Payroll Related Work

• Keys member maintenance forms to update tax elections, direct deposit information, change of address information and beneficiary information, reviewing work of other analysts who initially key those forms and documenting metrics.
• Runs both monthly and weekly supplemental payrolls as necessary, as a backup payroll associate.
• Works with Payroll Supervisor and Payroll Services Manager to properly test generated yearly 1099R and W2 forms prior to implementation and mailout to retirees and members.
• Works overpayment reports to determine proper invoicing and deductions and generate associated correspondence.

20% Project Related Work

• Processes updates to retiree demographic data.
• Generates help desk tickets and conducts systems tests related to Health Insurance, acting as a liaison between RSD and SHP and third‑party vendors.
• Generates correspondence via ORBIT.
• Works with the State Health Plan, and its external vendors to make changes and updates to the Orbit system when legislation or policies are updated.
• Works special projects driven by the Compliance section related to audit discoveries needing resolution.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following

• Ability to analyze and solve complex problems

Management Preferences

• Two to four years combined experience in processing payroll checks and reports, or processing health benefits.

Salary Range

$41,206.00 - $72,113.00

Position is Subject to FLSA Overtime

This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission.

Minimum Education and Experience

The minimum Education and Experience is a high school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self‑motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

NC State Health Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.