Head Operational Development - Water and Industrial Service

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About The Role

Job Purpose

Drive global growth and profitability by enhancing the service and spare parts offering, building operational maturity, and enabling excellence across all WIBU service operations.

As a key member of the Water and Industrial Global Service & Aftermarket Team , you will lead the development, standardization, and continuous improvement of global service and spare parts processes across all WIBU sites. This high‑visibility role combines business process ownership, IT development, training, operational maturity building, and governance, ensuring aligned, efficient, and high‑performing service operations worldwide.

This is an exceptional opportunity to shape global standards and have a real impact on the future of Sulzer’s service capabilities.

This role can be based at any of our European Operations .

Key Responsibilities

• Own and continuously improve global service and spare parts business processes, ensuring standardization and operational excellence across all WIBU sites.
• Drive the development and adoption of digital tools and applications (including Salesforce Field Service) to enhance efficiency, alignment, and overall service performance.
• Develop and deliver global training programs to build capability, ensure consistent onboarding, and support strong process and tool adoption across the network.
• Support sites in operational maturity and performance improvement, acting as a key point of contact for guidance on processes, tools, and operational challenges.
• Represent WIBU Global Service in strategic initiatives, ensuring service and spare parts operational needs are included in WIBU, Flow, and corporate-wide projects.
• Enhance operational reporting and KPI frameworks, enabling structured data collection, visualization, and data‑driven decision‑making, while supporting compliance with global standards.

Experience & Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, or related field.
• Proven experience in aftermarket/spare parts, ideally in industrial or water markets.
• Experience with ERP, CRM, and digital commerce platforms.
• Demonstrated capability in business process development, digital adoption, and operational excellence.
• Excellent communication, stakeholder management, and analytical skills.
• Ability to work effectively in a global matrix organization.
• Fluent English; additional languages are an advantage.
• Experience in field service operations or field service software.
• Background in training development, change management, or IT rollout projects.

What we offer you

• High global visibility across our rapidly growing Water and Industrial BU and Sulzer
• A genuine opportunity to drive impact and transformation
• Ownership of global processes, systems, and capability development
• Broad exposure and strong development pathways
• Opportunity to shape uncharted operational areas

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.