EV Charging Operations & Maintenance Engineer

About the Role

We are looking for an Operations & Maintenance Engineer to drive operational excellence across the electric vehicle charging network in Europe.

Reporting to the Head of O&M, you will play a key role in both structuring processes and tools and supporting day-to-day operations , ensuring high performance and continuous improvement across our infrastructure.

Key performance targets

• 99% successful charging sessions

Key Responsibilities

• Lead the deployment of a Computerised Maintenance Management System (CMMS) to manage asset lifecycle and maintenance activities
• Optimise operational tools (ticketing systems, data analytics, call handling, logistics, spare parts management)
• Define and improve cross-functional processes (customer onboarding, diagnostics, inventory management)
• Build and maintain technical documentation and internal knowledge bases

Quality & Continuous Improvement

• Manage the lifecycle of returned equipment (RMA), from receipt to reintegration or disposal
• Drive continuous improvement by resolving non-conformities with internal stakeholders

Operations & Support

• Ensure proper commissioning and integration of stations into monitoring systems
• Participate in field operations, including monitoring and retrofit campaigns (hardware/software)
• Provide second-level technical support to clients and maintenance partners
• Organise and deliver training for internal teams and external partners

About You

• Engineering degree (or equivalent technical Master’s degree)
• 2–3+ years of experience in EV charging infrastructure or a related field
• Experience in operations, supervision, or maintenance environments
• Strong background in process and quality improvement (industrial, IoT, or energy sectors preferred)

Skills

• Proficiency with digital tools (CMMS, CRM/ticketing systems, data analysis tools)
• Strong analytical, organisational, and communication skills
• Ability to work cross-functionally and manage external partners
• Fluent in English; additional European languages are a plus