Guests Services Ambassador

Languages

• Fluent in French and English (written and verbal), with the ability to communicate effectively with internal stakeholders and external partners.

Key Responsibilities

• Provide consistent, welcoming, professional hosting experience per EMEA standards.
• Anticipate guest needs and personalize interactions when appropriate.
• Recognize VIPs and returning visitors; ensure tailored service delivery.
• Handle complaints or service recovery situations professionally and escape when required.
• Guide guests through visitor management sign‑in process using dedicated tools.
• Contact hosts in a timely manner.
• Keep guests informed and reassured of collection times.
• Maintain show‑ready reception desk.
• Maintain clean, clear waiting areas per SLAs.
• Organize and maintain cloakroom and back office.
• Monitor adherence to building access protocols, issue temporary badges and manage access permissions.
• Support emergency procedures (evacuation guidance, incident reporting).
• Receive and notify the Mail Center and relevant stakeholders of incoming mail and deliveries.
• Provide operational support to Mail Center activities during peak times.
• Log incoming mail and packages in the ticketing system, ensuring accuracy and traceability.
• Handle Guest Services tickets, ensuring timely resolution and follow‑up.
• Monitor and log deliveries, badge issuance/returns, and inventory levels to ensure accuracy and compliance.

Service Standards

• Adhere to REWS EMEA professional attire standards at all times.
• Comply with the client Corporate Security and Safety policies.
• Foster a welcoming, comfortable, and inclusive environment for all guests.
• Demonstrate flexibility by supporting stretch assignments, including administrative tasks, reception engagement initiatives, and Meetings & Events support.

Skills And Experience

• 3 years of experience at a reception or in the hospitality industry.
• Fluent written and spoken French and English.
• Excellent communication skills and a proactive approach to work.
• Excellent organisational and time‑management skills.
• Client Focus & Relationship Management.
• Goal‑oriented – able to focus on meeting all performance targets.
• Ability to multitask and implacable attention to details.